Privacy Policy

We take your privacy seriously and this Privacy Policy explains how Sorenix.de (collectively, "we", "us" or "our") collects, uses, discloses and processes your information.
Collection and Use of Personal Data
Personal data is information that can be used to identify you, directly or indirectly. Personal data also includes anonymous data linked to information that can be used to identify you, directly or indirectly. Personal data does not include data that has been irreversibly anonymized or aggregated so that it no longer enables us to identify you, whether in combination with other information or otherwise.
Promoting safety and security
We adhere to the principles of lawfulness, legitimacy and transparency, use and process as little data as possible within a limited purpose and take technical and administrative measures to ensure the security of the data. We use personal data to verify accounts and user activities and to promote security, such as by using authentication methods. B. by monitoring fraud and investigating suspicious or potentially illegal activities or violations of our terms or policies. This processing is based on our legitimate interest in ensuring the security of our products and services.
Here is a description of the types of personal data we may collect and how we may use it:
What personal data we collect
ⅰ. Data you provide:
We collect the personal data you provide when you use our products and services or otherwise interact with us, for example when you create an account, contact us, respond to an online survey, use our online help or chat tool. When you make a purchase, we collect personal data related to the purchase. This data includes your payment data, such as your credit or debit card number and other card information and other account and authentication information, and billing, shipping and contact information.
ⅱ. Data about the use of our services and products:
When you visit our website/application, we may collect data about the type of device you use, your device's unique identifier, your device's IP address, your operating system, the type of Internet browser you use, usage information and diagnostic information and location information from or about the computers, phones or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address and other technologies to determine the approximate location of a device so that we can improve our products and services.
How we use your personal information
In general, we use personal information to provide, improve and develop our products and services, communicate with you, provide you with targeted advertisements and services, and protect ourselves and our customers.
ⅰ. Providing, improving and developing our products and services:
We use personal information to help us provide, improve and develop our products, services and advertising. This includes using personal information for purposes such as data analysis, research and audits. This processing is based on our legitimate interest in providing you with products and services and ensuring business continuity. If you participate in a contest or other promotion, we may use the personal information you provide to administer those programs. Some of these activities have additional rules that may contain further data about how we use personal information, so we recommend that you read those rules carefully before participating.
ⅱ. Communication with you:
Subject to your prior express consent, we may use personal information to send you marketing communications relating to our own products and services, communicate with you regarding your account or transactions, and inform you of our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to unsubscribe. We may also use your information to process and respond to your requests when you contact us. Subject to your prior express consent, we may share your personal information with third party partners who may send you marketing communications relating to their products and services. Subject to your prior express consent, we may use personal information to personalize your experience with our products and services and on third party websites and applications, and to determine the effectiveness of our promotional campaigns.
NOTE: For any of the uses of your information described above that require your prior express consent, note that you may withdraw your consent by contacting us.
Definition of “Cookies”
Cookies are small pieces of text used to store information in web browsers. Cookies are commonly used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store in your web browser or device, identifiers associated with your device, and other software for similar purposes. In this Cookie Statement, we refer to all such technologies as “cookies.”
Use of Cookies
We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring ads, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use will vary depending on the websites and services you use.
Disclosure of Personal Information
We make certain Personal Information available to strategic partners who work with us to provide our products and services or to help us market to customers. We only share Personal Information with these companies to provide or improve our products, services, and advertising; They will not be passed on to third parties for their own marketing purposes without your prior express consent.
Disclosure or storage, transfer and processing of data
ⅰ. Compliance with legal obligations:
Due to mandatory laws of the European Economic Area or the country in which the user resides, certain legal acts exist or have taken place and certain legal obligations must be fulfilled. Treatment of personal data of EEA residents --- As described below, if you are a resident of the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent to process your personal data, such processing is justified under Article 6(1) of the General Data Protection Regulation (EU) ("GDPR").
ⅱ. For the purpose of appropriately implementing or applying this article:
We may transfer personal data to any of our affiliates. In the event of a merger, restructuring, acquisition, joint venture, assignment, spin-off, transfer or sale or disposal of all or part of our business, including in connection with bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. We may also disclose personal information when we believe in good faith that disclosure is reasonably necessary to protect our rights and pursue available legal remedies, enforce our Terms and Conditions, investigate fraud, or protect our operations or our users.
ⅲ. Legal Compliance and Safety or Protecting Other Rights
It may be necessary – due to laws, legal proceedings, litigation, and/or requests from public and government authorities within or outside your country of residence – for us to disclose personal information. We may also disclose personal information when we determine that disclosure is necessary or appropriate for purposes of national security, law enforcement, or other issues of public importance.
Your Rights
We take reasonable steps to ensure that your personal data is accurate, complete and up-to-date. You have the right to access, correct or delete the personal data we collect. You also have the right to restrict or object to further processing of your personal data at any time. You have the right to receive your personal data in a structured and standardized format. You can complain to the relevant data protection authority about the processing of your personal data. To protect the privacy and security of your personal data, we may request data from you so that we can confirm your identity and right to access that data and search for and provide you with the personal data we hold. There are cases where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data we hold. You may contact us to exercise your rights. We will respond to your request within a reasonable timeframe and in any event in less than 30 days.
Third Party Websites and Services
If a customer operates a link to a third party website that has a relationship with us, we assume no obligation or responsibility for that policy based on the third party's privacy policy. Our website, products and services may contain links to, or provide you with the ability to access, third party websites, products and services. We are not responsible for the privacy practices of these third parties, nor are we responsible for the information or content that their products and services contain. This Privacy Policy applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of third parties before using their websites, products or services.
Data Security, Integrity and Retention
We use appropriate technical, administrative and physical security measures designed to protect and prevent unauthorized access to your information and to correctly use the data we collect. We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Changes to this Privacy Policy
We may change this Privacy Policy periodically to keep pace with, among other things, new technologies, industry practices, and regulatory requirements. Your continued use of our products and services after the Privacy Policy's effective date will mean that you accept the revised Privacy Policy. If you do not agree to the revised Privacy Policy, please refrain from using our products or services and contact us to close any account you may have created.